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 HP Color LaserJet 4650 Printer Repair
HP Color Laser Printer 4600 Service
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Titanium Print Solutions specializes in on-site HP Color Laserjet 4650 printer repair. All technicians are HP Factory trained and certified on the HP Color Laserjet 4600 printer. Titanium Print Solutions provides HP Printer repair services through out Southern California, including Los Angeles County, Orange County, San Bernardino County and Riverside County.

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(888) 380-8847

HP Color LaserJet 4650 Multifunction Printer (Q3669A)

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Printer Specificastions 
Printer Engine Resets
Printer Error Codes

PRINTER SPECIFICATIONS


Speed/monthly volume\

Up to 22 ppm
Print speed, color (pages per minute)
Up to 22 ppm
First page out, black
15 seconds
First page out, color
15 seconds
Processor speed
533 MHz
Recommended monthly volume, maximum
Up to 85,000 pages

Print quality / technology

Print technology

Laser

Print quality, black

Up to 600 x 600 dpi

Print quality, color

Up to 600 x 600 dpi

Resolution technology

HP ImageREt 3600)

Paper Handling

4650n: 2
4650dtn: 3
4650hdn: 4
Paper trays, max.
4
Input capacity,  std.
4650dtn: 1,100 sheets
4650hdn: 1,600 sheets
4650n: 600 sheets
Input capacity, max.
1,600 sheets
Standard envelope capacity
20 envelopes
Envelope feeder
No
Output capacity, std.
250 sheets
Output capacity, max.
250 sheets
Duplex printing (printing on both sides of paper)
4650dtn / 4650hdn: Automatic (standard)
4650n: Manual two-sided printing
Media sizes, std.
Letter, legal, executive, A4, A5, B5 (JIS), executive (JIS), envelopes (No. 10, Monarch, C5, DL, B5)
Media sizes, custom
4650hdn: Multipurpose Tray: 3 x 5 to 8.5 x 14 in; Tray 2, 3, 4: 7.2 x 8.2 to 8.5 x 14 in
4650n: Multipurpose Tray: 3 x 5 to 8.5 x 14 in; Tray 2, optional trays 3 and 4: 7.2 x 8.2 to 8.5 x 14 in
4650dtn: Tray 1: 3 x 5 to 8.5 x 14 in; Tray 2, 3, and optional tray 4: 7.2 x 8.2 to 8.5 x 14 in
Media types
Multipurpose tray: paper (plain, glossy, colored, preprinted, letterhead, recycled, HP Tough and High Gloss 
Laser), envelopes, transparencies, labels, cardstock; Tray 2, 3, 4: paper (plain, glossy, recycled), transparencies
Media weight, recommended
4650n / 4650hdn: Multipurpose Tray 1: 16 to 53 lb bond; Tray 2, 3, 4: 16 to 28 lb bond
4650dtn: Tray 1: 16 to 53 lb; Tray 2, 3, 4: 16 to 28 lb.

Memory / print languages

Memory, std.
4650n: 160 MB
4650dtn / 4650hdn: 288 MB
Memory, max.
544 MB
Memory slots
2 industry-standard 200-pin dual-data-rate (DDR) SDRAM small-outline DIMM slots, 3 flash memory card slots
Hard disk
4650n / 4650dtn: Optional
4650hdn: Standard, 20 GB HP high-performance
Print languages, std.
HP PCL 6, HP PCL 5c (Web download), HP postscript level 3 emulation, native PDF printing, optional mobile phone 
and PDA printing via the HP bt1300 adapter
Typefaces
80 internal TrueType fonts scalable in HP PCL and HP postscript level 3 emulation; additional font solutions 
available via DIMMs

Connectivity

Connectivity, std.
4650n / 4650dtn: Bidirectional IEEE-1284-C parallel port, USB 1.1 port, HP Jetdirect 620n Fast Ethernet internal 
print server, 2 open EIO slots
4650hdn: Bidirectional IEEE-1284-C parallel port, USB 1.1 port, HP Jetdirect 620n Fast Ethernet internal print 
server, hard disk drive in EIO slot, 1 open EIO slot
Connectivity, opt.
HP Jetdirect EIO print servers for Ethernet (10Base-T, 10Base2), 802.11b wireless Ethernet Token Ring, LocalTalk, 
serial and USB, Bluetooth wireless

Dimensions / weight / warranty

Dimensions  (w x d x h)
4650n: 18.9 x 20 x 22.3 in
4650dtn: 18.9 x 20 x 27.3 in
4650hdn: 18.9 x 25.4 x 40.7 in
Weight, U.S.
4650hdn: 145 lb
4650n: 81 lb
4650dtn: 97 lb
Warranty, std.
4650dtn: One-year next-day on-site warranty
4650n / 4650hdn: One-year, next day, on-site limited hardware warrant

Engine resets


Use the following procedures when you perform engine resets.

Cold reset
A cold reset unlocks menus that have been locked and resets control-panel variables. However, it
does not clear the values in the Service menu (such as the serial number and page counts).

WARNING! Performing a cold reset erases all of the EIO card information.


To perform a cold reset
1 Turn the printer on.
2 As the printer performs its power-on sequence, press and hold (HP Color LaserJet 4600 models) or MENU (HP Color LaserJet 4610n and 4650 models) until all three lights on the control panel are lit.
3 When SELECT LANGUAGE appears on the control-panel display, press until COLD RESET appears on the control-panel display.
4 Press (HP Color LaserJet 4600 models) or MENU (HP Color LaserJet 4610n and 4650 models). The printer performs a cold reset and then continues its power-on sequence.


NVRAM initialization
CAUTION Initializing NVRAM resets the serial number, the event log, the page counts, the calibration settings, and the EIO card. Use the Service menu to restore the serial number and page counts. You also need to reconfigure any computers that print to this printer to recognize the printer.

Initialize NVRAM only when absolutely necessary. In most situations, use a cold reset to reset printer variables but still retain the needed values in the Service menu.

Before initializing NVRAM, print a configuration page and a supplies status page to gather the following information:

NOTE NVRAM initialization does not always clear all color plane registration (CPR) problems. If after an NVRAM initialization, CPR problems persist, see Resetting the calibration values for the DC controller.

■ Total page count and color page count
■ Transfer kit count
■ Fuser kit count
■ Serial number

To initialize NVRAM
1 Turn the printer on and watch the control-panel display.
2 When the display shows the memory count, press and hold until all three lights on the control panel are lit.
3 Press .
4 Press PAUSE/RESUME (HP Color LaserJet 4600 models) or MENU (HP Color LaserJet 4610n and 4650 models). The message SKIP DISK LOAD appears on the control-panel display.
5 Press until NVRAM INIT is highlighted.
6 Press The printer initializes NVRAM and then continues its power-on sequence.

Resetting the calibration values for the DC controller
Performing an NVRAM initialization clears the calibration values from the formatter, but it does not clear the calibration values from the DC controller. If problems with color-plane registration persist after performing an NVRAM initialization, you should reset the calibration values for the DC controller.

To reset the calibration values for the DC controller
1 Open the top cover.
2 Press and hold the engine test switch on the left side of the printer for several seconds.
3 Close the top cover, and observe the control-panel display. If the message Performing
Calibration appears, the reset was successful.

Hard disk initialization
A hard disk initialization will erase and reformat the printer's hard disk. Perform hard disk initialization only if an error code appears on the control panel indicating an EIO disk error. Always try initializing the hard disk before replacing it.
To initialize the hard disk
1 Turn the printer on.
2 As the printer performs its power-on sequence, press and hold the PAUSE/RESUME (HP Color LaserJet 4600 models) or MENU (HP Color LaserJet 4610n and 4650 models) button until all three lights on the control panel are lit.
3 Press . The message INITIALIZE DISK appears on the control-panel display.
4 Press The printer initializes the hard disk and continues its power-on sequence.

Calibration bypass
During certain diagnostic procedures, you need to bypass the automatic calibration that is performed
whenever the printer is turned on.

To bypass calibration

1 Turn the printer on and watch the control-panel display.
2 When the display shows the memory count, press and hold until all three lights on the control panel are lit.
3 Press .
4 Press PAUSE/RESUME (HP Color LaserJet 4600 printer) or MENU (HP Color LaserJet 4610n and 4650 models). The message SKIP DISK LOAD appears on the control-panel display.
5 Press until SKIP CALIBRATION is highlighted.
6 Press . The printer skips calibration and then continues its power-on sequence.

Calibrate Now (HP Color LaserJet 4600 models)
Use the following procedure to calibrate the printer whenever you replace the DC controller, the ETB,
the drum drive motors, the drum drive gears, or a laser/scanner.
1 Press to open the MENUS.
2 Press to highlight CONFIGURE DEVICE.
3 Press to select CONFIGURE DEVICE.
4 Press to highlight PRINT QUALITY.
5 Press to select PRINT QUALITY.
6 Press to highlight CALIBRATE NOW.
7 Press to select CALIBRATE NOW. Wait for the printer to calibrate.

Quick Calibrate Now (HP Color LaserJet 4610n and 4650 models)
Quick Calibrate Now is used for color tone calibration (D-Max and D-Half) and takes about 68 seconds.
1 Press MENU to open the MENUS.
2 Press to highlight CONFIGURE DEVICE.
3 Press to select CONFIGURE DEVICE.
4 Press to highlight PRINT QUALITY.
5 Press to select PRINT QUALITY.
6 Press to highlight QUICK CALIBRATE NOW.
7 Press to select QUICK CALIBRATE NOW. Wait for the printer to calibrate.

Full Calibrate Now (HP Color LaserJet 4610n and 4650 models)
Use the following procedure to calibrate the printer whenever you replace the DC controller, the ETB, the drum drive motors, the drum drive gears, or a laser/scanner. Full Calibrate Now includes the Quick Calibrate routines and adds Drum Phase Calibration and Color Plane Registration. Full Calibrate lasts for about 3 minutes and 15 seconds.
1 Press MENU to open the MENUS.
2 Press to highlight CONFIGURE DEVICE.
3 Press to select CONFIGURE DEVICE.
4 Press to highlight PRINT QUALITY.
5 Press to select PRINT QUALITY.
6 Press to highlight FULL CALIBRATE NOW.
7 Press to select FULL CALIBRATE NOW. Wait for the printer to calibrate.



PRINTER ERROR CODES

Introduction

This document contains a brief description of each message category and sections that explain each numerical control panel message and recommend what action needs to be taken to resolve the error.

Control panel messages are divided into three types, depending on their severity.
  • Status messages .

    Status messages reflect the current state of the printer. They offer information about normal printer operation and no interaction is required to clear them. They change as the state of the printer changes. Whenever the printer is ready, not busy, and has no pending warning messages, the status message READYis displayed if the printer is online.

  • Warning messages .

    Warning messages display information about data and print errors. These messages typically alternate with the READY or STATUS messages and remain displayed until the  (Select) button is pressed. IfCLEARABLE WARNING is set to JOB in the printer’s configuration menu, these messages are cleared by the next print job.

  • Error messages .

    Error messages communicate that some action must be performed, such as adding paper or clearing a paper jam. Some error messages are auto-continuable; if AUTO CONTINUE=ON the printer will continue normal operation after displaying an auto-continuable error message for ten seconds.
    NOTE: Any button pressed during the ten-second display of an auto-continuable error message will override the auto-continue feature and the function of the button pressed will take precedence. For example, pressing the CANCEL JOB button will cancel the job.

Critical error messages

Critical error messages display warnings about device failures. Turning the printer off and then on can clear some of these messages. These messages are not affected by the AUTO CONTINUE setting. If a critical error persists, service is required.

The control panel messages below are listed in numerical order.

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10.00.YY SUPPLIES ERROR For help press ?

Possible printer control panel messages and what they mean

10.00.00 - The printer cannot read or write to the black print cartridge memory tag.

10.00.01 - The printer cannot read or write to the cyan print cartridge memory tag.

10.00.02 - The printer cannot read or write to the magenta print cartridge memory tag.

10.00.03 - The printer cannot read or write to the yellow print cartridge memory tag.

Description

The printer cannot read or write to the print cartridge memory tag.

Action

  1. Turn the printer off and then back on again.

  2. If error returns, remove all print cartridges and turn off the printer.

  3. Cold reset the printer:

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green check button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

  4. Wait for the printer prompt to install each print cartridge.

  5. If the error persists, contact HP Customer Care Support.

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10.10.YY SUPPLIES ERROR For help press ?

Possible printer control panel error messages and what they mean

10.10.00 - The printer cannot read or write to the black print cartridge memory tag, or the memory tag is missing.

10.10.01 - The printer cannot read or write to the cyan print cartridge memory tag, or the memory tag is missing.

10.10.02 - The printer cannot read or write to the magenta print cartridge memory tag, or the memory tag is missing.

10.10.03 - The printer cannot read or write to the yellow print cartridge memory tag, or the memory tag is missing.

Description

The printer cannot read or write to the print cartridge memory tag, or the memory tag is missing.

Action

  1. Turn the printer off and then back on again.

  2. If error returns, remove all print cartridges and turn off the printer.

  3. Cold reset the printer.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green check button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

  4. Wait for the printer prompt to install each print cartridge.

  5. If the error persists, contact HP Customer Care Support.

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10.30.00 SUPPLIES ERROR For help press ?

Description

Non-HP black print cartridge installed.

Action

  1. Ensure print cartridge is a Genuine HP cartridge.

  2. Turn the printer off and then back on again.

  3. If error returns, remove all print cartridges and turn off the printer.

  4. Cold reset the printer:

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green check button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

  5. Wait for the printer prompt to install each print cartridge.

  6. If the error persists, contact HP Customer Care Support.

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10.30.01 SUPPLIES ERROR For help press ?

Description

Non-HP cyan print cartridge installed.

Action

  1. Ensure the print cartridge is a Genuine HP cartridge.

  2. Turn the printer off and then back on again.

  3. If error returns, remove all print cartridges and turn off the printer.

  4. Cold reset the printer.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green check button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

  5. Wait for the printer prompt to install each print cartridge.

  6. If the error persists, contact HP Customer Care Support.

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10.30.02 SUPPLIES ERROR For help press ?

Description

Non-HP magenta print cartridge installed.

Action

  1. Ensure the print cartridge is a Genuine HP cartridge.

  2. Turn the printer off and then back on again.

  3. If the error returns, remove all print cartridges and turn off the printer.

  4. Cold reset the printer.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green check button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

  5. Wait for the printer prompt to install each print cartridge.

  6. If the error persists, contact HP Customer Care Support.

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10.30.03 SUPPLIES ERROR For help press ?

Description

Non-HP yellow print cartridge installed.

Action

  1. Ensure the print cartridge is a Genuine HP cartridge.

  2. Turn the printer off and then back on again.

  3. If the error returns, remove all print cartridges and turn off the printer.

  4. Cold reset the printer.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green check button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press 

      (Select). The printer will perform a cold reset and then continue its power-on sequence.

  5. Wait for the printer prompt to install each print cartridge.

  6. If the error persists, contact HP Customer Care Support.

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13.0A.00 JAM IN TOP COVER AREA

Description

Shipping blocks are still in the fuser. Leaving the shipping blocks in the fuser prevent the paper sensor from moving and cause the error.

Action

  1. Lift the top cover.

  2. Lift the two green handles on either side of the fuser to disengage the fuser rollers.

  3. Open up the fuser cover by lifting the green square tab on the right-hand side of the fuser.

  4. Check for and remove any obstructions in the fuser including the two orange shipping blocks.

    NOTE: These orange shipping blocks are located just behind two blue plastic thumbscrews used to hold the fuser in place. The thumbscrews are about 3.81cm (1.5 inches) tall and are mounted just behind the printer control panel.
  5. Firmly press down on the two green handles on either side of the fuser to re-engage the fuser rollers.

  6. Close the top cover.

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13.01.00 JAM IN TRAY X For help press ?

Description

Paper is delayed in the feed area of the specified tray (x).

Action

  1. Lift the top cover.

  2. Pull open the front cover.

  3. Pull open the Electrostatic Transport Belt (ETB).

  4. Pull paper by both corners to remove it.

  5. If no paper is found, re-adjust all paper guides in trays to ensure settings are correct.

  6. Make sure paper trays are not overfilled.

  7. Clean the pick-up roller and separation pad and replace if worn.

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13.02.00 JAM IN TRAY X For help press ?

Description

Paper is stuck in the feed area of the specified tray (x).

Action

  1. Lift the top cover.

  2. Pull open the front cover.

  3. Pull open the Electrostatic Transport Belt (ETB).

  4. Remove the cyan print cartridge and check for paper in the paper pickup assembly. See Figure 1.

    Figure 1: Paper pickup assembly

    1 - Paper pickup assembly 
  5. Pull paper by both corners to remove it.

  6. Clean the pick-up roller and separation pad and replace if worn.

  7. If paper is folding into an accordion shape, check that all print cartridge shutters are opening and closing in unison while opening and closing the ETB.

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13.05.00 JAM IN PAPER PATH X For help press ?

Description

Paper is delayed in the paper input path or has not reached the fuser paper sensor in the expected time.

Action

  1. Lift the top cover.

  2. Pull open the front cover.

  3. Pull open the Electrostatic Transport Belt (ETB).

  4. Pull paper by both corners to remove it.

  5. Check that all print cartridge shutters are opening and closing in unison while opening and closing the ETB.

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13.09.00 JAM IN TOP COVER AREA X For help press ?

Description

Paper has jammed or crumpled into an accordion fold as it enters the fuser.

Action

  1. Lift the top cover.

  2. Firmly lift the two green handles on either side of the fuser to disengage the fuser rollers.

  3. Open the fuser cover and remove the paper.

  4. Firmly press down on the two green handles on either side of the fuser to re-engage the fuser rollers.

  5. Open the Electrostatic Transport Belt (ETB).

  6. Check for additional paper in the paper path.

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13.12.00 JAM IN DUPLEX PATH X For help press ?

Description

During an automatic two-sided (duplex) print job, paper was removed from the output bin before it entered the duplex path, or paper has entered the duplex path, but it is stuck.

Action

  1. Lift the top cover.

  2. Pull open the front cover. (Do not open the Electrostatic Transport Belt [ETB].)

  3. Pull paper by both corners to remove it.

  4. Open the ETB.

  5. Check for additional paper in the paper path.

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13.21.00 JAM IN PAPER PATH X For help press ?

Description

One of the covers is not completely closed. Be sure both covers are closed before printing.

Action

  1. Open the covers and the Electrostatic Transport Belt (ETB).

  2. Pull paper by bother corners to remove it.

Additionally, click here for more detailed instructions for clearing paper jams . (This link will demonstrate clearing paper jams on an HP Color LaserJet 4650 series printer, which is very similar to the HP Color LaserJet 4600 series printer.)

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13.XX.Y2 MULTIPLE JAMS IN PAPER PATH For help press ? or 13.XX.Y2 MULTIPLE JAMS IN DUPLEX PATH For help press ?

Description

There are multiple paper jams in the paper path or duplex path.

Action

Press the ? button on the control panel for detailed information about clearing the jam.

Press  or  to step through the instructions.

Additionally, click here for more detailed instructions for clearing paper jams . (This link will demonstrate clearing paper jams on an HP Color LaserJet 4650 series printer, which is very similar to the HP Color LaserJet 4600 series printer.)

If the message persists after clearing all pages, contact HP Support.

20 INSUFFICIENT MEMORY alternates with TO CONTINUE PRESS

Description

The printer has received more data from the computer than fits in available memory.

Action

  1. Press  (Select) to resume printing. Some data will be lost.

  2. Reduce the complexity of the print job to avoid this error. This can be done by lowering the resolution of graphics and/or printing at a lower resolution.

  3. If the message persists, adding additional memory to the printer may allow printing of more complex pages.

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22 EIO X BUFFER OVERFLOW alternates with TO CONTINUE PRESS

Description

Too much data was sent to the EIO card in EIO Slot X (either 1, 2, or 3). An improper network protocol might be in use.

Action

  1. Press  (Select) to resume printing. Some data will be lost.

  2. Check the HP Jetdirect configuration (print an EIO Configuration page) as well as the computer that sent the print job (driver or network port configuration).

22 PARALLEL I/O BUFFER OVERFLOW alternates with TO CONTINUE PRESS 

Description

Too much data was sent to the parallel port.

Action

  1. Press  (Select) to resume printing. Some data will be lost.

  2. Check for a loose parallel cable connection (disconnect and reconnect the cable at both ends to be sure) and be sure to use a high-quality cable. Some parallel cables might be missing pin connections, might be bent or broken, or might otherwise not conform to the IEEE-1284 specification.

  3. If the message persists, change PARALLEL ADV COMMUNICATION to OFF , and PARALLEL HIGHSPEED to NO in the I/O Menu.

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40 EIO 1 BAD TRANSMISSION TO CONTINUE PRESS (Select)

Description

A connection with the card in EIO Slot 1 has been abnormally broken.

Action

  1. Press  (Select) to resume printing. Some data will be lost.

  2. Turn off the printer.

  3. Reseat the EIO card and turn on the printer.

  4. If the error returns try a different EIO slot.

  5. If this message persists, contact an HP-authorized service or support provider.

40 EIO 2 BAD TRANSMISSION TO CONTINUE PRESS  (Select)

Description

A connection with the card in EIO Slot 2 has been abnormally broken.

Action

  1. Press  (Select) to resume printing. Some data will be lost.

  2. Turn off the printer.

  3. Reseat the EIO card and turn on the printer.

  4. If the error returns try a different EIO slot.

  5. If this message persists, contact an HP-authorized service or support provider.

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41.3 UNEXPECTED SIZE IN TRAY XX FOR HELP PRESS ? alternates with LOAD TRAY XX: [TYPE] [SIZE]

Description

Paper is loaded that is longer or shorter in the feed direction than the size configured for the tray.

Possible printer control panel error message

41.3 UNEXPECTED SIZE IN TRAY 1

41.3 UNEXPECTED SIZE IN TRAY 2

41.3 UNEXPECTED SIZE IN TRAY 3

41.3 UNEXPECTED SIZE IN TRAY 4

Action

  1. If the incorrect size was selected, cancel the job or press ? (Help) to access help.

  2. Press  (Up Arrow) and  (Down Arrow) to step through the instructions.

  3. Adjust all trays to the correct paper size.

  4. Check the paper pickup assembly for jammed media.

    1. Lift the top cover.

    2. Pull open the front cover.

    3. Pull open the Electrostatic Transport Belt (ETB).

    4. Remove the cyan print cartridge and check for paper in the paper pickup assembly. See Figure 2.

      Figure 2: Paper pickup assembly

      1 - Paper pickup assembly 
    5. Check for any loose paper on the right side of the paper pickup assembly, near the white gear. See Figure3.

      Figure 3: Close up of the paper pickup assembly

      1 - Area where loose paper may be found in the paper pickup assembly 

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41.5 UNEXPECTED TYPE IN TRAY XX FOR HELP PRESS ? alternates with LOAD TRAY XX: [TYPE] [SIZE]

Description

The printer senses a different paper or print media type in the paper path than configured in the tray.

Possible printer control panel error message

41.5 UNEXPECTED TYPE IN TRAY 1

41.5 UNEXPECTED TYPE IN TRAY 2

41.5 UNEXPECTED TYPE IN TRAY 3

41.5 UNEXPECTED SIZE IN TRAY 4

Action

  1. If the incorrect type was selected, cancel the job or press ? (Help) to access help.

  2. Press  (Up Arrow) and  (Down Arrow) to step through the instructions.

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41. X PRINTER ERROR FOR HELP PRESS ? alternates with TO CONTINUE PRESS (Select)

Description

A printer error has occurred.

Possible printer control panel error message

41.1 unknown misprint error

41.2 beam detect misprint error

41.3 media feed error (size)

41.4 no VSYNC error

41.5 media feed error (type)

41.6 ETB detection error

41.7 feed delay error

41.9 noise VSREQ

Action

  1. Press  (Select) to continue or press ? (Help) for more information.

  2. If the message persists, turn the printer off and then back on again.

  3. If the message persists, contact an HP-authorized service or support provider.

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49.xxxx PRINTER ERROR

Description

This type of error can be caused by invalid print commands, corrupt data, or invalid operations. In some cases, electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor quality parallel cables, poor connections, or general communication problems.

Action

  1. Turn the printer off, and then turn it on again.

  2. Verify that the HDD is working properly. Perform a HDD initialization. Check if the 49 error issue has been resolved.

  3. If the 49 error returns turn the power off, unplug the power cable, disconnect all network cables, and remove the HP Jetdirect card, memory DIMMs or Flashcards, or any third-party devices (if any are installed).

  4. Wait at least 30 seconds before plugging the printer back in directly to a wall outlet. Do not plug the printer into a power strip or a surge protector.

  5. Turn the printer on. If the 49 error returns, turn the power off, and then unplug the printer.

  6. Remove the formatter board.

  7. Check that the parallel I/O board is firmly installed on the formatter board.

  8. Check for any non-HP memory DIMMs. If any extra memory is installed, remove it.

  9. Reconnect the power cord, and turn on the power.

  10. If the 49 error returns, perform a cold reset.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green  (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the  (Select) button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

  11. If the 49 error returns, contact an HP-authorized service or support provider.

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50.X FUSER ERROR for help press the ?

Description for specific 50.X errors

Error Message
Description
50.1
A low fuser temperature error has occurred, possibly due to an inadequate external or internal power supply.
50.2
A fuser warm-up service error has occurred, possibly due to an inadequate external or internal power supply.
50.3
A high fuser temperature error has occurred, possibly due to an inadequate external or internal power supply.
50.4
A faulty fuser error has occurred. There may be a problem with the printer's fuser, or inadequate external or internal power supply/line voltage.
50.5
An inconsistent fuser error has occurred, possibly due to an inadequate external or internal power supply/line voltage.
50.6
An open fuser error has occurred.

Action

  1. Turn the printer off, and turn it on again.

  2. Remove the surge protector or Uninterruptible Power Supply (UPS) and connect the printer directly to a power source.

  3. Try a different power cord.

  4. Try a different electrical circuit or outlet.

  5. Inspect the fuser for media or damage, and reseat the fuser.

    1. Open the top cover.

    2. Locate the green square tab on the right of the fuser flap and lift it to inspect the fuser roller for media or damage.

    3. Unscrew two blue knobs located on each side above the control panel.

    4. Lift the fuser by grasping the fuser housing above the green arrow on the left and right.

    5. Reinstall the fuser.

  6. Perform a cold reset on the printer.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green check button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

  7. If this message persists, contact an HP-authorized service or support provider.

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51.XY PRINTER ERROR FOR HELP PRESS ? alternates with TO CONTINUE TURN OFF THEN ON

Possible printer control panel error messages

51.10

51.20

51.1K

51.2K

51.1C

51.2C

51.1M

51.2M

51.1Y

51.2Y

Description

Either a beam detects error or a laser error has occurred.

X Description

1 - Beam detect error

2 - Laser error

Y Description

0 - No color

K - Black

C - Cyan

M - Magenta

Y - Yellow

Action

  1. Press the green  (Select) button to continue.

  2. Turn the printer off, and turn it on again.

  3. Perform a cold reset.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the  (Select) button.

    4. Continue holding the  (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the  (Select) button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

  4. If this message persists, contact an HP-authorized service or support provider.

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52.XY PRINTER ERROR FOR HELP PRESS ? alternates with TO CONTINUE TURN OFF THEN ON

Possible printer control panel error message

52.10

52.20

52.30

52.1K

52.2K

52.3K

52.1C

52.2C

52.3C

52.1M

52.2M

52.3M

52.1Y

52.2Y

52.3Y

Description

A scanner error, scanner startup error, or a scanner rotation error has occurred.

X Description

1 - Scanner error

2 - Scanner startup error

3 - Scanner rotation error

Y Description

0 - No color

K - Black

C - Cyan

M - Magenta

Y - Yellow

Action

  1. Press the green  (Select) button to continue.

  2. Turn the printer off, and turn it on again.

  3. Perform a cold reset.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green  (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the  (Select) button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

  4. If this message persists, contact an HP-authorized service or support provider.

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53.10.05 PRINTER ERROR TO CONTINUE TURN OFF AND THEN ON

Description

A DIMM is installed in both 168-pin DIMM Slot J4 (as labeled on the formatter board) and 100-pin DIMM Slot J5 (as labeled on the formatter board). This is an invalid configuration. DIMMs cannot be installed in both of these slots at the same time.

Action

  1. Turn off the printer.

  2. Remove one of the DIMMs, or move one of the DIMMs to a different slot.

  3. Turn the printer back on again.

  4. If this message persists, contact an HP-authorized service or support provider.

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53.11.YY PRINTER ERROR TO CONTINUE PRESS CANCEL JOB

Possible printer control panel error message

53.11.00

53.11.01

53.11.02

53.11.03

53.11.04

53.11.05

Description

An error occurred with the printer’s memory in DIMM Slot J1 (as labeled on the formatter board). This may be unsupported memory.

Action

  1. Press the Cancel Job button.

  2. Turn the printer off, and turn it on again.

  3. If the message returns, check memory DIMM in Slot J1 to ensure it is supported memory. If using DDR SDRAM for the HP Color LaserJet 4650, make sure it meets specifications and is correctly seated.

  4. Move to a different memory slot to determine if slot is bad.

  5. Reseat or replace the memory in DIMM Slot J1.

  6. If this message persists, contact an HP-authorized service or support provider.

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53.12.YY PRINTER ERROR TO CONTINUE PRESS CANCEL JOB

Possible printer control panel error message

53.12.00

53.12.01

53.12.02

53.12.03

53.12.04

53.12.05

Description

An error occurred with the printer’s memory in DIMM Slot J2 (as labeled on the formatter board). This may be unsupported memory.

Action

  1. Press the Cancel Job button.

  2. Turn the printer off, and turn it on again.

  3. If the message returns, check memory DIMM in Slot J2 to ensure it is supported memory. If using DDR SDRAM for the HP Color LaserJet 4650, make sure it meets specifications and is correctly seated.

  4. Move to a different memory slot to determine if the slot is bad.

  5. Reseat or replace memory in DIMM Slot J2.

  6. If this message persists, contact an HP-authorized service or support provider.

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53.13.YY PRINTER ERROR TO CONTINUE PRESS CANCEL JOB

Possible printer control panel error message

53.13.00

53.13.01

53.13.02

53.13.03

53.13.04

53.13.05

Description

An error occurred with the printer’s memory in DIMM Slot J3 (as labeled on the formatter board). This may be unsupported memory.

Action

  1. Press the Cancel Job button.

  2. Turn the printer off, and turn it on again.

  3. If the message returns, check the memory DIMM in Slot J3 to ensure it is supported memory.

  4. Move to a different memory slot to determine if the slot is bad.

  5. Reseat or replace memory in DIMM Slot J3.

  6. If this message persists, contact an HP-authorized service or support provider.

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53.14.YY PRINTER ERROR TO CONTINUE PRESS CANCEL JOB

Possible printer control panel error message

53.14.00

53.14.01

53.14.02

53.14.03

53.14.04

53.14.05

Description

An error occurred with the printer’s memory in DIMM Slot J4 (as labeled on the formatter board). This may be unsupported memory.

Action

  1. Press the Cancel Job button.

  2. Turn the printer off, and turn it on again.

  3. If the message returns, check the memory DIMM in Slot J4 to ensure it is supported memory.

  4. Move to a different memory slot to determine if the slot is bad.

  5. Reseat or replace memory in DIMM Slot J4.

  6. If this message persists, contact an HP-authorized service or support provider.

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53.X0.ZZ PRINTER ERROR TO CONTINUE TURN OFF THEN ON

Description

An error has occurred in the onboard RAM.

Action

  1. Press  (Select) to continue.

  2. Turn the printer off, and turn it on again.

  3. If this message persists, contact an HP-authorized service or support provider.

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54.1 PRINTER ERROR

Description

A low fuser temperature error has occurred.

Action

  1. Turn the printer off, and turn it on again.

  2. Remove the surge protector or Uninterruptible Power Supply (UPS) and connect the printer directly to a power source.

  3. Try a different power cord.

  4. Try a different electrical circuit.

  5. Inspect the fuser for media or damage, and then reseat the fuser.

    1. Open the top cover.

    2. Locate the green square tab on right of the fuser flap and lift to inspect fuser roller for media or damage.

    3. Unscrew two blue knobs located on each side of the fuser.

    4. Lift the fuser by grasping the fuser housing above the green arrow on left and right.

    5. Reinstall fuser.

  6. Perform a cold reset.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green  (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

  7. If this message persists, contact an HP-authorized service or support provider.

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54.3 PRINTER ERROR

Description

There is a problem with the Image (Dmax) Density Sensor.

Action

  1. Turn the printer off, and turn it on again.

  2. Force a calibration by selecting CALIBRATE NOW or QUICK CALIBRATE NOW from the Print Quality Menu .

    1. Press Menu or  (Select) to enter the MENUS .

    2. Press  (Down Arrow) to highlight CONFIGURE DEVICE .

    3. Press  (Select) to select CONFIGURE DEVICE .

    4. Press  (Down Arrow) to highlight PRINT QUALITY .

    5. Press  (Select) to select PRINT QUALITY .

    6. Press  (Down Arrow) to highlight CALIBRATE NOW or QUICK CALIBRATE NOW .

    7. Press  (Select) to select CALIBRATE NOW or QUICK CALIBRATE NOW .

    8. Wait for the printer to calibrate.

  3. Perform a cold reset on the printer.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green  (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

  4. If this message persists, contact an HP-authorized service or support provider.

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54.4 PRINTER ERROR

Description

There is a problem with the Waste toner sensor.

Action

Turn the printer off, and turn it on again.

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54.5 PRINTER ERROR

Description

There is a problem with the Color Plane Registration Sensor.

Action

  1. Turn the printer off, and turn it on again.

  2. Force a calibration by selecting CALIBRATE NOW or QUICK CALIBRATE NOW from the Print Quality Menu .

    1. Press MENU or  (Select) to enter the MENUS .

    2. Press  (Down Arrow) to highlight CONFIGURE DEVICE .

    3. Press  (Select) to select CONFIGURE DEVICE .

    4. Press  (Down Arrow) to highlight PRINT QUALITY .

    5. Press  (Select) to select PRINT QUALITY .

    6. Press  (Down Arrow) to highlight CALIBRATE NOW or QUICK CALIBRATE NOW .

    7. Press  (Select) to select CALIBRATE NOW or QUICK CALIBRATE NOW .

    8. Wait for the printer to calibrate.

  3. Perform a cold reset on the printer.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green  (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

  4. If this message persists, contact an HP-authorized service or support provider.

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54.6 PRINTER ERROR

Description

There is a problem with the Overhead Transparency (OHT) Sensor.

Action

  1. Turn the printer off, and turn it on again.

  2. Force a calibration by selecting CALIBRATE NOW or QUICK CALIBRATE NOW from the Print Quality Menu .

    1. Press  (Select) to enter the MENUS .

    2. Press  (Down Arrow) to highlight CONFIGURE DEVICE .

    3. Press  (Select) to select CONFIGURE DEVICE .

    4. Press  (Down Arrow) to highlight PRINT QUALITY .

    5. Press  (Select) to select PRINT QUALITY .

    6. Press  (Down Arrow) to highlight CALIBRATE NOW or QUICK CALIBRATE NOW .

    7. Press  (Select) to select CALIBRATE NOW or QUICK CALIBRATE NOW .

    8. Wait for the printer to calibrate.

  3. Perform a cold reset on the printer.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green  (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

  4. If this message persists, contact an HP-authorized service or support provider.

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54.7 PRINTER ERROR

Description

There is a problem with the yellow drum home position sensor.

Action

  1. Turn the printer off, and turn it on again.

  2. If the error returns, remove the yellow cartridge and turn off the printer.

  3. Perform a cold reset on the printer.

    1. Turn the printer on.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green  (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

  4. Wait for the printer to prompt for installation of the yellow print cartridge.

  5. If this message persists, contact an HP-authorized service or support provider.

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54.8 PRINTER ERROR

Description

There is a problem with the magenta drum home position sensor.

Action

  1. Turn the printer off, and turn it on again.

  2. If the error returns, remove the magenta cartridge and turn off the printer.

  3. Perform a cold reset on the printer.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green  (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

  4. Wait for the printer to prompt for installation of the magenta print cartridge.

  5. If this message persists, contact an HP-authorized service or support provider.

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54.9 PRINTER ERROR

Description

There is a problem with the cyan drum home position sensor.

Action

  1. Turn the printer off, and turn it on again.

  2. If the error returns, remove the cyan cartridge and turn the printer off.

  3. Perform a cold reset on the printer.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green  (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

  4. Wait for the printer to prompt for installation of the cyan print cartridge.

  5. If this message persists, contact an HP-authorized service or support provider.

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54.10 PRINTER ERROR

Description

There is a problem with the black drum home position sensor.

Action

  1. Turn the printer off, and turn it on again.

  2. If error returns, remove the black print cartridge and turn off the printer.

  3. Perform a cold reset on the printer.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green  (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

    9. Wait for printer prompt to install the black print cartridge.

  4. If this message persists, contact an HP-authorized service or support provider

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54.11 PRINTER ERROR

Description

There is a problem with the black density sensor.

Action

  1. Turn the printer off, and turn it on again.

  2. Force a calibration by selecting CALIBRATE NOW from the Print Quality Menu .

    1. Press  (Select) to enter the MENUS .

    2. Press  (Down Arrow) to highlight CONFIGURE DEVICE .

    3. Press  (Select) to select CONFIGURE DEVICE .

    4. Press  (Down Arrow) to highlight PRINT QUALITY .

    5. Press  (Select) to select PRINT QUALITY .

    6. Press  (Down Arrow) to highlight CALIBRATE NOW or QUICK CALIBRATE NOW .

    7. Press  (Select) to select CALIBRATE NOW or QUICK CALIBRATE NOW .

    8. Wait for the printer to calibrate.

  3. Perform a cold reset on the printer.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green  (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

  4. Replace the black cartridge

  5. If this message persists, contact an HP-authorized service or support provider.

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54.12 PRINTER ERROR

Description

There is a problem with the cyan density sensor.

Action

  1. Turn the printer off, and turn it on again.

  2. Force a calibration by selecting CALIBRATE NOW or QUICK CALIBRATE NOW from the Print Quality Menu.

    1. Press  (Select) to enter the MENUS .

    2. Press  (Down Arrow) to highlight CONFIGURE DEVICE .

    3. Press  (Select) to select CONFIGURE DEVICE .

    4. Press  (Down Arrow) to highlight PRINT QUALITY .

    5. Press  (Select) to select PRINT QUALITY .

    6. Press  (Down Arrow) to highlight CALIBRATE NOW or QUICK CALIBRATE NOW .

    7. Press  (Select) to select CALIBRATE NOW or QUICK CALIBRATE NOW .

    8. Wait for the printer to calibrate.

  3. Perform a cold reset on the printer.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green  (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

  4. Replace the cyan cartridge

  5. If this message persists, contact an HP-authorized service or support provider.

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54.13 PRINTER ERROR

Description

There is a problem with the magenta density sensor.

Action

  1. Turn the printer off, and turn it on again.

  2. Force a calibration by selecting CALIBRATE NOW or QUICK CALIBRATE NOW from the Print Quality Menu .

    1. Press  (Select) to enter the MENUS .

    2. Press  (Down Arrow) to highlight CONFIGURE DEVICE .

    3. Press  (Select) to select CONFIGURE DEVICE .

    4. Press  (Down Arrow) to highlight PRINT QUALITY .

    5. Press  (Select) to select PRINT QUALITY .

    6. Press  (Down Arrow) to highlight CALIBRATE NOW or QUICK CALIBRATE NOW .

    7. Press  (Select) to select CALIBRATE NOW or QUICK CALIBRATE NOW .

    8. Wait for the printer to calibrate.

  3. Perform a cold reset on the printer.
    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green  (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

  4. Replace the magenta cartridge.

  5. If this message persists, contact an HP-authorized service or support provider.

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54.14 PRINTER ERROR

Description

There is a problem with the yellow density sensor.

Action

  1. Turn the printer off, and turn it on again.

  2. Force a calibration by selecting CALIBRATE NOW or QUICK CALIBRATE NOW from the Print Quality Menu .

    1. Press  (Select) to enter the MENUS .

    2. Press  (Down Arrow) to highlight CONFIGURE DEVICE .

    3. Press  (Select) to select CONFIGURE DEVICE .

    4. Press  (Down Arrow) to highlight PRINT QUALITY .

    5. Press  (Select) to select PRINT QUALITY .

    6. Press  (Down Arrow) to highlight CALIBRATE NOW or QUICK CALIBRATE NOW .

    7. Press  (Select) to select CALIBRATE NOW or QUICK CALIBRATE NOW .

    8. Wait for the printer to calibrate.

  3. Perform a cold reset on the printer.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green  (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

  4. Replace the yellow cartridge.

  5. If this message persists, contact an HP-authorized service or support provider.

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54.15 PRINTER ERROR

Description

There is a problem with the Yellow CPR sensor.

Action

  1. Turn the printer off, and turn it on again.

  2. Clean the color registration detection sensor above the black print cartridge if the error does not clear.

  3. If this message persists, contact HP.

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54.16 PRINTER ERROR

Description

There is a problem with the Magenta CPR sensor.

Action

  1. Turn the printer off, and turn it on again.

  2. Clean the color registration detection sensor above the black print cartridge if the error does not clear.

  3. If this message persists, contact HP.

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54.17 PRINTER ERROR

Description

There is a problem with the Cyan CPR sensor.

Action

  1. Turn the printer off, and turn it on again.

  2. Clean the color registration detection sensor above the black print cartridge if the error does not clear.

  3. If this message persists, contact HP.

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54.18 PRINTER ERROR

Description

There is a problem with the Black CPR sensor.

Action.

  1. Turn the printer off, and turn it on again.

  2. Clean the color registration detection sensor above the black print cartridge if the error does not clear.

  3. If this message persists, contact HP.

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54.19 PRINTER ERROR

Description

There is a problem with the Electrostatic Transport Belt (ETB) speed control sensor.

Action

  1. Turn the printer off, and turn it on again.

  2. Remove the ETB and reseat it.

  3. Perform a cold reset on the printer.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green  (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

  4. If this message persists, contact an HP-authorized service or support provider.

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54.20.00 PRINTER ERROR alternates with TO CONTINUE TURN OFF THEN ON

Description

The CPR sensor is out of range. Printing cannot continue.

Action

  1. For step by step information, press the green  (Select) button to continue.

  2. Turn the printer off, and turn it on again.

  3. If this message persists, contact an HP-authorized service or support provider.

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54.2X PRINTER ERROR

Description

There is a problem with a toner level sensor. The specific 54.2X error corresponds with a specific print cartridge. See below:

Error Message
Toner sensor
54.21
Yellow Toner Remaining Sensor
54.22
Magenta toner Remaining Sensor
54.23
Cyan Toner Remaining Sensor
54.24
Black Toner Remaining Sensor

Action

  1. Turn the printer off, and turn it on again.

  2. If error returns, remove all print cartridges and turn off the printer.

  3. Check the three metal contacts on the right side of each print cartridge to make sure they are in place and that nothing is obstructing them.

  4. Perform a cold reset on the printer.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green  (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady. The control panel will display SELECT LANGUAGE .

    6. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    7. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

  5. Wait for the printer to prompt to install each print cartridge.

  6. If this message persists, contact an HP-authorized service or support provider.

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55.x PRINTER ERROR alternates with TO CONTINUE PRESS

Description

The DC Controller is not communicating with the formatter. The problem could be caused by a timing error or an intermittent connection.

Action

  1. Press the green  (Select) button to continue.

  2. Turn the printer off, and turn it on again.

  3. If this message persists, contact an HP-authorized service or support provider.

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57.3 PRINTER ERROR to continue turn off and on

Description

A printer fan error has occurred with the cartridge fan (vertical fan).

Action

  1. Turn the printer off, and turn it on again.

  2. If this message persists, contact an HP-authorized service or support provider.

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57.4 PRINTER ERROR to continue turn off and on

Description

A printer fan error has occurred with the formatter fan (horizontal fan).

Action

  1. Turn the printer off, and turn it on again.

  2. If this message persists, contact an HP-authorized service or support provider.

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57.5 PRINTER ERROR to continue turn off and on

Description

A printer fan error has occurred with the power supply fan (HP Color LaserJet 4650 series printer).

Action

  1. Turn the printer off, and turn it on again.

  2. If this message persists, contact an HP-authorized service or support provider.

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58.3 PRINTER ERROR FOR HELP PRESS alternates with TO CONTINUE TURN OFF THEN ON

Description

A CPU error reading a memory tag was detected.

Action

  1. Turn the printer off, and turn it on again.

  2. If this message persists, contact an HP-authorized service or support provider.

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58.4 PRINTER ERROR FOR HELP PRESS alternates with TO CONTINUE TURN OFF THEN ON

Description

A power supply error while reading a memory tag was detected.

Action

  1. Turn the printer off, and turn it on again.

  2. If this message persists, contact an HP-authorized service or support provider.

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59.XY PRINTER ERROR FOR HELP PRESS ? alternates with TO CONTINUE TURN OFF THEN ON

Possible printer control panel error message

59.0K
59.3K
59.6K
59.8Y
59.BC
59.0C
59.3C
59.6C
59.90
59.BM
59.0M
59.3M
59.6M
59.9K
59.BY
59.0Y
59.3Y
59.6Y
59.9C
59.C0
59.10
59.4K
59.70
59.9M
59.CK
59.1K
59.4C
59.7K
59.9Y
59.CC
59.1C
59.4M
59.7C
59.AO
59.CM
59.1M
59.4Y
59.7M
59.AK
59.CY
59.1Y
59.5K
59.7Y
59.AC
 
59.2K
59.5C
59.80
59.AM
 
59.2C
59.5M
59.8K
59.AY
 
59.2M
59.5Y
59.8C
59.B0
 
59.2Y
59.60
59.8M
59.BK
 

Action

  1. Turn the printer off, and turn it on again.

  2. If this message persists, contact an HP-authorized service or support provider.

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62 NO SYSTEM TO CONTINUE TURN OFF THEN ON

Description

No system was found. Indicates there is a printer firmware problem. Either there is no firmware DIMM installed or the DIMM has failed.

Action

  1. Turn off the printer.

  2. Reseat the firmware DIMM, making sure it is in the 168-pin Slot J1 (as labeled on the formatter board).

  3. Turn on the printer.

  4. If the error message returns, turn off the printer.

  5. Perform a cold reset.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green  (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the  (Select) button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

  6. If this message persists, contact an HP-authorized service or support provider.

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64 PRINTER ERROR FOR HELP PRESS ? alternates with TO CONTINUE TURN OFF THEN ON

Description

A scan-buffer error occurred.

Action

  1. Turn the printer off, and then turn on the printer.

  2. If the error message returns, turn off the printer.

  3. Perform a cold reset.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green check button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

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68.X PERMANENT STORAGE ERROR FOR HELP PRESS ? alternates with TO CONTINUE PRESS

Description

One or more settings saved in the onboard NVRAM or removable disk (flash or hard) have been reset to the factory defaults.

Action

  1. Press  (Select) to clear the message and continue printing.

  2. If unexpected behavior occurs, turn the printer off and then turn it back on again.

  3. Print a CONFIGURATION PAGE to determine which settings have been changed.

    1. Press  (Select) to access the Menu on the Control Panel.

    2. Press the  (Down Arrow) button until PRINT CONFIGURATION is highlighted.

    3. Press  (Select) to print the Configuration page.

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68.X PERMANENT STORAGE ERROR SETTING CHANGE FOR HELP PRESS ? alternates with TO CONTINUE PRESS

Description

One or more settings saved in the onboard NVRAM or removable disk (flash or hard) have been reset to the factory defaults.

Action

  1. Press  (Select) to clear the message and continue printing.

  2. If unexpected behavior occurs, turn the printer off and then turn it back on again.

  3. Print a CONFIGURATION PAGE to determine which settings have been changed.

    1. Press  (Select) to access the Menu on the Control Panel.

    2. Press the  (Down Arrow) button until PRINT CONFIGURATION is highlighted.

    3. Press  (Select) to print the Configuration page.

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68.0 PERMANENT STORAGE FULL FOR HELP PRESS ? alternates with TO CONTINUE PRESS

Description

An NVRAM storage device is full.

Action

  1. Press  (Select) to clear the message and continue.

  2. Turn the printer off then turn the printer back on again.

  3. If the error persists, perform an NVRAM initialization.

  4. Before initializing NVRAM, print a Configuration page and a supplies status page to gather the following information:

    1. Total page count and color page count

    2. Transfer kit count

    3. Fuser kit count

    4. Serial Number

  5. To initialize NVRAM do the following:

    1. Turn the printer on and watch the control panel display.

    2. When the display begins showing the memory count, press and hold  (Down Arrow) until all three lights on the control panel are lit.

    3. Press  (Up Arrow).

    4. Press PAUSE/RESUME . The display should show SKIP DISK LOAD .

    5. Press  (Up Arrow) until NVRAM INIT is highlighted.

    6. Press  (Select). The printer will initialize NVRAM and then continue its power-on sequence.

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68.0 PERMANENT STORAGE WRITE FAIL TO CONTINUE PRESS

Description

The NVRAM storage device is failing to write.

Action

  1. Press  (Select) to clear the message and continue.

  2. If unexpected behavior occurs, turn the printer off then turn the printer back on again.

  3. If the error persists, execute NVRAM initialization.

  4. Before initializing NVRAM, print a Configuration page and a supplies status page to gather the following information:

    1. Total page count and color page count

    2. Transfer kit count

    3. Fuser kit count

    4. Serial Number

  5. To initialize NVRAM do the following:

    1. Turn the printer on and watch the control panel display.

    2. When the display begins showing the memory count, press and hold  (Down Arrow) until all three lights on the control panel are lit.

    3. Press  (Up Arrow).

    4. Press PAUSE/RESUME . The display should show SKIP DISK LOAD .

    5. Press  (Up Arrow) until NVRAM INIT is highlighted.

    6. Press  (Select). The printer will initialize NVRAM and then continue its power-on sequence.

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68.1 PERMANENT STORAGE ERROR FOR HELP PRESS ? alternates with TO CONTINUE PRESS

Description

One or more settings saved on the flash DIMM or hard disks have changed or are invalid.

Action

  1. Press  (Select) to clear the message and continue printing.

  2. If unexpected behavior occurs, turn the printer off and then turn it back on again.

  3. Print a CONFIGURATION PAGE to determine which settings have been changed.

    1. Press  (Select) to access the Menu on the Control Panel.

    2. Press the  (down arrow) button until PRINT CONFIGURATION is highlighted.

    3. Press  (Select) to print the Configuration page.

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68.1 PERMANENT STORAGE FULL FOR HELP PRESS ? alternates with TO CONTINUE PRESS

Description

The flash DIMM or hard disk storage device is full.

Action

  1. Press  (Select) to clear the message and continue.

  2. Use Web Jetadmin software to delete files from the storage device.

  3. If the error persists, reinitialize the hard disk or flash DIMM.

    1. Turn on the printer.

    2. Press and hold the PAUSE/RESUME button during memory test.

    3. Release the GO button after all LEDs flash once and then turn on solid.

    4. Press and release the  (Back Arrow).

    5. Press  (Select). The printer will initialize the hard disk and continue its power-on sequence.

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68.1 PERMANENT STORAGE WRITE FAIL TO CONTINUE PRESS

Description

The flash DIMM or hard disk storage device is failing to write.

Action

  1. Press  (Select) to clear message and continue.

  2. If unexpected behavior occurs, turn the printer off then turn printer back on again.

  3. If the error persists, reinitialize the hard disk or flash DIMM.

    1. Turn on the printer.

    2. Press and hold the PAUSE/RESUME button during memory test.

    3. Release the GO button after all LEDs flash once and then turn on solid.

    4. Press and release the  (Back Arrow).

    5. Press  (Select). The printer will initialize the hard disk and continue its power-on sequence.

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79 PRINTER ERROR TO CONTINUE TURN PRINTER OFF THEN TURN ON

Description

A critical error has occurred. This error could be the result of a hardware failure, or there could be a problem with communication or corrupt data. Each of the following steps is intended to determine whether the 79 error displayed on the printer is the result of a hardware failure. To ensure the tests are valid, turn the printer off and on between steps to determine if the error message has been cleared.

Action

  1. Turn off the printer.

  2. Disconnect the printer from the PC and/or the network.

  3. Power on the printer. If the error message does not reappear after disconnecting from the PC/network, yet reappears once it is re-connected, verify that the print queue on the PC/server has been cleared of all pending jobs.

  4. Power off the printer and unplug the power cord before proceeding with the following steps. Take the formatter board out of the printer and then reseat the various DIMMS or EIO cards.

    1. Reseat the formatter back into the printer.

    2. Plug the power cord back into the wall.

    3. Power on the printer.

  5. If the error returns, power off the printer.

    1. Remove all accessories that have been installed on the printer (for example, EIO Cards, RAM/ROM DIMMS). If the 79 error disappears after removing all the accessories, start adding the accessories back one at a time to isolate which one is causing the issue.

  6. Cold reset the printer.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green check button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

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80 ERROR

Description

If the printer is exhibiting an 80 error, please try the following steps to resolve this issue. The 80 error indicates that the Color LaserJet 4600 series printer is experiencing a problem with either the printer's network card or the network connection to the printer.

Action

The following steps to should resolve the error:

  1. Turn the printer off and back on again. If this does not clear the error, perform the following steps.

  2. Turn off the printer.

  3. Locate the Jetdirect network card near the rear of the printer's right-hand side.

  4. Unscrew the two screws retaining the card in the printer.

  5. Remove and reseat the card into the printer and tighten the screws.

  6. Turn the printer back on and check for errors.

  7. If the 80 SERVICE error continues, remove and reinstall the Jetdirect card, installing the card in the other EIO slot provided in the printer.

    NOTE: For more information and troubleshooting steps, refer to the document HP Jetdirect Print Servers - 80, 81, 82, 86, and 87 Service Errors, General Troubleshooting .

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81 EIO ERROR

Description

The EIO accessory card in EIO Slot 1 has encountered a critical error.

Action

  1. Turn off the printer.

  2. Reseat the EIO card.

  3. Turn on the printer again.
  4. If the error persists, remove the card from Slot 1, and install it in Slot 2.

  5. Cold reset the printer.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green check button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

      NOTE: For more information and troubleshooting steps, refer to the document HP Jetdirect Print Servers - 80, 81, 82, 86, and 87 Service Errors, General Troubleshooting .

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82 EIO ERROR

Description

The EIO accessory card in EIO Slot 2 has encountered a critical error.

Action

  1. Turn off the printer and then turn it back on again.

  2. Reseat the EIO card.

  3. If the error persists, remove the card from Slot 2, and install it in Slot 1.

  4. Cold reset the printer.

    1. Turn on the printer.

    2. Watch the control panel.

    3. When the memory starts counting, press and hold the green  (Select) button.

    4. Continue holding the green check button until the Ready, Data, and Attention lights flash once, and then stay on steady.

    5. Release the check button when the Ready, Data, and Attention light are on steady.

    6. The control panel will display SELECT LANGUAGE .

    7. Press  (Down Arrow) button once. The control panel will display COLD RESET .

    8. Press  (Select). The printer will perform a cold reset and then continue its power-on sequence.

      NOTE: For more information and troubleshooting steps, refer to the document HP Jetdirect Print Servers - 80, 81, 82, 86, and 87 Service Errors, General Troubleshooting .

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