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Following Accepted

HP PRINTER FUSER ERROR

   

 

 

 

 We Provide services to the following:

CUSTOMERS WE PROVIDED SERVICES TO:

 

HP Printer Repair

HP Laserjet Service

hp repair service

HP LaserJet P4010, P4014, P4015

and P4510 Series Printers -

Interpret control-panel messages

Control-panel message types

Four types of control-panel messages can indicate the status of or problems

with the product.

Message type
Description
Status messages
Status messages reflect the current state of the product. They inform you of normal product operation and require no interaction to clear them. They change as the state of the product changes. Whenever the product is ready, not busy, and has no pending warning messages, the status messageReady appears if the product is online.
Warning messages
Warning messages inform you of data and print errors. These messages typically alternate with theReady or status messages and remain until OK is pressed. Some warning messages are clearable. IfCLEARABLE WARNINGS is set to JOB on the product CONFIGURE DEVICE menu, the next print job clears these messages.
Error messages
Error messages communicate that some action must be performed, such as adding paper or clearing a jam.
Some error messages are auto-continuable. If AUTO-CONTINUE is set on the menus, the product will continue normal operation after an auto-continuable error message appears for 10 seconds.
Pressing any button during the 10-second auto-continuable error message overrides the auto-continue feature, and the button function takes precedence. For example, pressing the stop button pauses printing and offers the option to cancel the print job.
Critical-error messages
Critical error messages inform you of a product failure. Some of these messages can be cleared by turning the product off and then on. These messages are not affected by the AUTO-CONTINUEsetting. If a critical error persists, service is required.

Control-panel messages

Control-panel messages
Control panel message
Description
Recommended action
10.94.YY REMOVE SHIPPING LOCKS FROM CARTRIDGE <AREA>
For help press 
At least one shipping lock is installed.
  1. Open the top cover.

  2. Pull the tape and then remove the print cartridge.

  3. Remove the orange tabs from the print cartridge.

  4. Remove the plastic insert and foam from the print cartridge area.

  5. Reinsert the print cartridge and then close the top cover.

10.XX.YY SUPPLY MEMORY ERROR
For help press 
An error has occurred in one or more of the product's supplies. Values of XX and YY are listed below:
XX00 = memory is defective
XX01 = memory is missing
YY00 = cartridge
  1. Turn the product off and then on to clear the message.

  2. If the message persists, contact Titanium Print Solutions (888) 380-8847

11.<XX> INTERNAL CLOCK ERROR
To continue press OK
The real time clock has experienced an error.
Printing can continue, but a prompt will appear every time the product is turned on. To resolve the issue, contact Titanium Print Solutions
(888) 380-8847
13.JJ.NT DEVICE WARNING
The external device sent a warning.
No action is necessary.
13.JJ.NT JAM IN <LOCATION>
A jam has occurred in the specified location.
Remove jammed paper from the specified location.
If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact Titanium Print Solutions (888) 380-8847
13.JJ.NT JAM INSIDE <LOCATION>
A jam has occurred in the specified location.
Remove jammed paper from the specified location.
If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact Titanium Print Solutions (888) 380-8847
13.JJ.NT PAPER JAM OPEN INPUT TRAYS
alternates with
Open all trays
A jam has occurred in an input tray.
  1. Open the top cover.

  2. Remove the print cartridge and any paper.

  3. Reinstall the print cartridge and close the top cover.

  4. Close all trays.

21 PAGE TOO COMPLEX
For help press 
alternates with
21 PAGE TOO COMPLEX
To continue press OK
The data (dense text, rules, raster or vector graphics) sent to the product was too complex.
  1. Press OK to print the transferred data (some data might be lost).

  2. If this message appears often, simplify the print job or install additional memory.

22 EIO X BUFFER OVERFLOW
To continue press OK
Too much data was sent to the EIO card in the specified slot [X]. An improper communications protocol might be in use.
Note: EIO 0 is reserved for the HP Jetdirect embedded print server.
  1. Press OK to clear the message. (The job will not be printed.)

  2. Check the host configuration. If the message persists, contact Titanium Print Solutions (888) 380-8847

22 EMBEDDED I/O BUFFER OVERFLOW
To continue press OK
Too much data was sent to the product's internal HP Jetdirect.
Press OK to continue printing. Some data may be lost.
 
22 USB I/O BUFFER OVERFLOW
To continue press OK
Too much data was sent to the USB port.
Press OK to clear the error message. (The job will not be printed.)
40 EIO X BAD TRANSMISSION
To continue press OK
The connection has been broken between the product and the EIO card in the specified slot [X].
Note: EIO 0 is reserved for the HP Jetdirect embedded print server.
Press OK to clear the error message and continue printing.
40 EMBEDDED I/O BAD TRANSMISSION
To continue press OK
The connection has been broken between the product and HP Jetdirect print server.
Press OK to clear the error message and continue printing.
41.3 UNEXPECTED SIZE IN TRAY
For help press 
alternates with
LOAD TRAY XX [TYPE] [SIZE]
To use another tray press OK
This is typically caused if two or more sheets stick together in the product or if the tray is not properly adjusted.
  1. Reload the tray with the correct paper size.

  2. Make sure the paper size that is specified in the software program, the printer driver, and the control panel are all the same.

  3. Press OK to scroll to TRAY XX SIZE=. Reconfigure the size in a tray so that the product will use a tray that contains the size required for the print job.

  4. If the error does not clear, turn the product off and then on.

  5. If the message persists, contact Titanium Print Solutions (888) 380-8847

41.X ERROR
For help press 
alternates with
41.X ERROR
To continue press OK
A temporary printing error occurred.
  1. Press OK. The page containing the error automatically reprints if jam recovery is enabled.

  2. Turn the product off and then on.

  3. If the message persists, contact Titanium Print Solutions (888) 380-8847.

49.XXXX ERROR
To continue turn off then on
A critical firmware error has occurred.
This error could be caused by several external influences that are not directly related to the product hardware or firmware:
  • The computer operating system

  • The network connection

  • The printer driver

  • The software application

  • The document file

To help isolate the cause of the problem, identify the actions you were performing before the error occurred.
  1. Turn the product off, leave it off for 20 minutes, and then turn it on.

  2. If you can isolate the cause of the error to an external influence, try to resolve the problem by repairing the external component.

  3. If the message persists, contact an HP-authorized service or support provider.

50.X Fuser Error
For help press 
A fuser error has occurred.
  1. Turn the product off and then on.

  2. If the message persists, contact Titanium Print Solutions (888) 380-8847

51.XY ERROR
For help press 
alternates with
51.XY ERROR
To continue turn off then on
A temporary printing error occurred.
  1. Turn the product off and then on.

  2. If the message persists, contact an Titanium Print Solutions (888) 380-8847

52.XY ERROR
For help press 
alternates with
52.XY ERROR
To continue turn off then on
A temporary printing error occurred.
  1. Turn the product off and then on.

  2. If the message persists, contact an Titanium Print Solutions (888) 380-8847

53.XY.ZZ CHECK RAM DIMM SLOT <X>
There is a problem with the product memory. The DIMM that caused the error will not be used.
Values of X and Y are as follows:
  • X = DIMM type, 0 = ROM, 1 = RAM

  • Y = DIMM location, 0 = Internal memory (ROM or RAM), 1 = DIMM slot 1

Press OK to continue if you are prompted.
If the message continues, you might need to replace the specified DIMM. Turn the product off, and then replace the DIMM that caused the error.
54.XX ERROR
To continue turn off then on
This message is typically related to a sensor issue.
Turn the product off and then on.
If the message persists, contact an Titanium Print Solutions (888) 380-8847
55.XX.YY DC CONTROLLER ERROR
For help press 
alternates with
55.XX.YY DC CONTROLLER ERROR
To continue turn off then on
A temporary printing error occurred.
  1. Turn the product off and then on.

  2. If the message persists, contact Titanium Print Solutions (888) 380-8847

56.<XX> ERROR
For help press 
alternates with
56.<XX> ERROR
To continue turn off then on
A temporary printing error occurred as a result of an incorrect input or output request.
  1. Turn the product off and then on.

  2. If the message persists, contact Titanium Print Solutions (888) 380-8847

57.<XX> ERROR
For help press 
alternates with
57.<XX> ERROR
To continue turn off then on
A temporary printing error occurred in one of the product fans.
  1. Turn the product off and then on.

  2. If the message persists, contact Titanium Print Solutions (888) 380-8847

58.<XX> ERROR
For help press 
alternates with
58.<XX> ERROR
To continue turn off then on
A product error has occurred where a memory tag CPU error was detected, or there is a problem with the air sensor or power supply.
To resolve problems with the power supply:
  1. Remove the product from any UPS supplies, additional power supplies, or power strips. Plug the product into a wall outlet and see if this resolves the problem.

  2. If the product is already plugged into a wall outlet, try another power source in the building that is independent of the one currently being used.

The line voltage and current source at the product location might need to be inspected to ensure that they meet the electrical specifications for the product.
If the message persists, contact Titanium Print Solutions (888) 380-8847
59.<XY> ERROR
For help press 
alternates with
59.<XY> ERROR
To continue turn off then on
A temporary printing error occurred.
  1. Turn the product off and then on.

  2. If the message persists, contact Titanium Print Solutions (888) 380-8847

60.<X> ERROR
An error has occurred while the product was attempting to lift the tray designated by X.
  1. Open the tray and remove the paper.

  2. Open the guides and look for any torn pieces of paper or foreign objects inside the tray.

  3. Replace the paper and close the tray.

  4. Turn the product off and then on.

  5. If the message persists, contactTitanium Print Solutions (888) 380-8847

62 NO SYSTEM
To continue turn off then on
This message indicates that no system was found. The product software system is corrupt.
  1. Turn the product off and then on.

  2. If the message persists, contact Titanium Print Solutions (888) 380-8847

65.XY.ZZ OUTPUT DEVICE DISCONNECTED
For help press 
An output device was removed while the product was turned on.
To continue printing, you must do one of the following:
  • Reconnect the output device.

  • Turn the product off and then on.

If the message persists, contact Titanium Print Solutions (888) 380-8847
66.XY.ZZ INPUT DEVICE ERROR
For help press 
alternates with
66.XY.ZZ INPUT DEVICE ERROR
Check cables and turn off then on
The external paper-handling controller has detected a problem.
Check the cables, and then turn the product off and then on.
66.XY.ZZ INPUT DEVICE FAILURE
For help press 
alternates with
66.XY.ZZ INPUT DEVICE FAILURE
Check cables and turn off then on
An error occurred in an external paper-handling accessory.
  1. Turn the product off.

  2. Check that the accessory is properly seated on and connected to the product, without any gaps between the product and the accessory. If the accessory uses cables, disconnect and reconnect them.

  3. Turn the product on.

  4. If the message persists, contact Titanium Print Solutions (888) 380-8847

66.XY.ZZ OUTPUT DEVICE ERROR
For help press 
alternates with
66.XY.ZZ OUTPUT DEVICE ERROR
Check cables and turn off then on
The external paper-handling controller has detected a problem.
Check the cables, and then turn the product off and then on.
66.XY.ZZ OUTPUT DEVICE FAILURE
For help press 
alternates with
66.XY.ZZ OUTPUT DEVICE FAILURE
Turn off, check connection, turn on
An error occurred in an external paper-handling accessory.
  1. Turn the product off.

  2. Check that the accessory is properly seated on and connected to the product, without any gaps between the product and the accessory. If the accessory uses cables, disconnect and reconnect them.

  3. Turn the product on.

  4. If the message persists, contact Titanium Print Solutions (888) 380-8847

66.XY.ZZ SERVICE ERROR
For help press 
alternates with
66.XY.ZZ SERVICE ERROR
Check cables and turn off then on
The external paper-handling controller has detected a problem.
Check the cables, and then turn the product off and then on.
68.X PERMANENT STORAGE FULL
For help press 
alternates with
68.X PERMANENT STORAGE FULL
To continue press OK
The permanent storage is full. Some settings might have been reset to the factory defaults.
  1. If the error does not clear, turn the product off and then on.

  2. Print a configuration page and check the product settings to determine which values have changed.

  3. Turn the product off, then press and hold Menu  while turning the product on to clean up permanent storage.

  4. If the message persists, contact Titanium Print Solutions (888) 380-8847

68.X PERMANENT STORAGE WRITE FAIL
To continue press OK
The storage device is failing to write. Printing can continue, but there might be some unexpected behaviors because an error occurred in permanent storage.
Press OK to continue.
If the error does not clear, turn the product off then on. If the message persists, contact Titanium Print Solutions (888) 380-8847
68.X STORAGE ERROR SETTINGS CHANGED
For help press 
alternates with
68.X STORAGE ERROR SETTINGS CHANGED
To continue press OK
An error occurred in the product permanent storage and one or more product settings has been reset to its factory default.
Press OK to resume printing.
Print a configuration page and check the product settings to determine which values have changed.
If the error does not clear, turn the product off and then on. If the message persists, contact Titanium Print Solutions (888) 380-8847
69.X ERROR
For help press 
alternates with
69.X ERROR
To continue press OK
A printing error occurred.
  1. Turn the product off and then on.

  2. If the message persists, contact Titanium Print Solutions (888) 380-8847

79.XXXX ERROR
To continue turn off then on
The product detected a critical hardware error.
  1. Press the stop button  to clear the print job from the product memory. Turn the product off and then on.

  2. Try printing a job from a different program. If the job prints, go back to the first program and try printing a different file. If the message appears only with a certain program or print job, contact the software vendor for assistance.

If the message persists with different programs and print jobs, try these steps.
  1. Turn the product off.

  2. Disconnect all cables to the product that connect it to the network or computer.

  3. Remove all the memory DIMMs or third-party DIMMs from the product. Then reinstall the memory DIMM.

  4. Remove the EIO device from the product.

  5. Turn the product on.

If the error no longer exists, follow these steps.
  1. Install the DIMM and EIO device one at a time, making sure to turn the product off and then on as you install each device.

  2. Replace the DIMM or EIO device if you determine that it causes the error.

  3. Reconnect all cables that connect the product to the network or computer.

8X.YYYY EIO ERROR
The EIO accessory card in slot [X] has encountered a critical error.
  1. Turn the product off and then on.

  2. Turn the product off, reseat the EIO accessory in slot [X], and then turn the product on.

  3. Turn the product off, remove the EIO accessory from slot [X], install it in a different EIO slot, and then turn the product on.

  4. Replace the EIO accessory in slot [X].

8X.YYYY EMBEDDED JETDIRECT ERROR
The embedded HP Jetdirect print server has encountered a critical error.
  1. Turn the product off and then on.

  2. If the message persists, contact Titanium Print Solutions (888) 380-8847

Access denied
MENUS LOCKED
The product control-panel function you are trying to use has been locked to prevent unauthorized access.
See your network administrator.
ACTION NOT CURRENTLY AVAILABLE FOR TRAY X
Tray size cannot be ANY SIZE/ANY CUSTOM
Duplexing is not available when the tray size is set to ANY SIZE orANY CUSTOM.
Change tray settings.
  1. Press Menu .

  2. Press the down arrow  to highlightPAPER HANDLING, and then pressOK.

  3. Press the down arrow  to highlight the specified tray, and then press OK.

  4. Change the selected tray's size and type settings.

BAD DUPLEXER CONNECTION
For help press 
The optional duplexer is not properly connected to the product.
  1. Make sure that you are using the right-angle power cord that came with the product.

  2. Try removing and reinstalling the optional duplexer. Then turn the product off and then on.

BAD ENVELOPE FEEDER CONNECTION
The optional envelope feeder is not connected properly to the product.
Try removing and reinstalling the optional envelope feeder. Then, turn the product off and then on.
BAD OPTIONAL TRAY CONNECTION
An optional tray is not connected correctly.
Remove the product from the tray, and reinstall it. Then, turn the product off and then on.
Canceling...
The product is canceling a job. The message continues while the job is stopped, the paper path is cleared, and any remaining incoming data on the active data channel is received and discarded.
No action is necessary.
CANNOT DUPLEX CLOSE REAR DOOR
For help press 
The rear door must be closed to duplex.
Close the rear door.
Checking paper path
The product is checking for possible jams or paper that was not cleared from the product.
No action is necessary.
Checking printer
The product is checking for possible jams or paper that was not cleared from the product.
No action is necessary.
CHOSEN PERSONALITY NOT AVAILABLE
To continue press OK
The product received a request for a personality (product language) that does not exist. The print job is canceled.
Print the job using a printer driver for a different product language, or add the requested language to the product (if available).
To see a list of available personalities, print a configuration page.
CLEANING DISK <X> % COMPLETE
Do not power off
alternates with
CLEANING DISK <X> % COMPLETE
For help press 
The storage device is being sanitized or cleaned. Do not turn off. Product functions are unavailable. The product automatically turns off then on when finished.
No action is necessary.
CLEANING PAGE ERROR
Open rear bin
You have attempted to create or process a cleaning page when a duplexer is present and the rear door is closed.
Open the rear output bin to begin creating or processing the cleaning page.
Cleaning...
The product is performing an automatic cleaning.
Not action is necessary.
Clearing event log
The product is clearing the event log.
No action is necessary.
Clearing paper path
The product jammed or was turned on and paper was detected in a wrong location. The product is automatically attempting to eject the pages.
Wait for the product to finish trying to clear the pages. If it cannot, a jam message will appear on the control panel display.
CODE CRC ERROR SEND FULL RFU ON <X> PORT
An error occurred during a firmware upgrade.
Contact an HP-authorized service or support provider.
CORRUPT FIRMWARE IN EXTERNAL ACCESSORY
For help press 
The product detected corrupt firmware in an input or output accessory.
Upgrade the firmware. Printing can continue, but jams might occur.
DATA RECEIVED
To print last page press OK
alternates with
<current status message>
The product is waiting for the command to print (such as waiting for a form feed, or when the print job is paused).
Press OK to continue.
DATE/TIME=YYYY/MMMM/DD HH:MM
Press OK to continue
To skip press .
The current date and time.
Set the date and time or press the stop button  to skip.
Deleting...
Product is deleting a stored job.
No action is necessary.
DUPLEXER ERROR REMOVE DUPLEXER
Install duplexer with power off
The optional duplexer has an error.
Turn off the product and reattach the optional duplexer. (Any print jobs at the product might be lost.)
EIO <X> DISK NOT FUNCTIONAL
For help press 
The EIO disk in slot X is not working correctly.
  1. Turn the product off.

  2. Make sure the EIO disk is inserted correctly and securely fastened.

  3. If the control panel message continues to appear, the optional hard disk needs to be replaced.

EIO <X> DISK SPINNING UP
alternates with
<Current status message>
The disk accessory in EIO slot [X] is initializing.
No action is necessary.
EIO DEVICE FAILURE
To clear press OK
The specified device has failed.
Press OK to continue.
EIO FILE OPERATION FAILED
To clear press OK
A command attempted an illogical operation.
Press OK to continue.
EIO FILE SYSTEM IS FULL
To clear press OK
The specified file system is full and cannot be written to.
Press OK to continue.
EIO IS WRITE PROTECTED
To clear press OK
The file system cannot be written to.
Press OK to continue.
Envelope Feeder [Type] [Size]
To change size or type press OK
alternates with
TRAY <XX> [TYPE] [SIZE]
For help press 
Current size and type of tray.
To accept the size and type, press the back arrow .
To change settings, press OK.
ENVELOPE FEEDER EMPTY
alternates with
<Current status message>
The envelope feeder is empty.
Load envelopes in the envelope feeder.
Event log empty
You are attempting to view an empty event log by selecting SHOW EVENT LOG from the control panel.
No action is necessary.
Incorrect
The wrong PIN number was entered.
Reenter PIN number.
INFLATE FAILURE SEND FULL RFU ON <X> PORT
An error occurred during a firmware upgrade.
Contact an HP-authorized service or support provider.
Initializing
Individual tasks are being initialized.
No action is necessary.
INSERT OR CLOSE TRAY <XX>
For help press 
The specified tray is open or missing.
Insert or close the tray for printing to continue.
INSTALL BLACK CARTRIDGE
For help press 
The print cartridge is missing and must be reinstalled for printing to continue.
  1. Open the top cover.

  2. Install the cartridge.

  3. Close the top cover.

 
INSUFFICIENT MEMORY TO LOAD FONTS/DATA
For help press 
alternates with
<DEVICE>
To continue press OK
The product received more data than can fit in its available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
Press OK to print the transferred data (some data might be lost).
To solve this problem, simplify the print job or install additional memory.
INTERNAL DISK CANNOT BE WRITTEN TO
To clear press OK
The device cannot be written to.
Press OK to continue.
INTERNAL DISK DEVICE FAILURE
To clear press OK
The specified device has failed.
Press OK to continue.
INTERNAL DISK FILE OPERATION FAILED
To clear press OK
A command attempted an illogical operation.
Press OK to continue.
INTERNAL DISK FILE SYSTEM IS FULL
To clear press OK
The specified file system is full and cannot be written to.
Press OK to continue.
INTERNAL DISK NOT FUNCTIONAL
The internal disk is not working correctly.
Contact an HP-authorized service or support provider.
INTERNAL DISK SPINNING UP
alternates with
<Current status message>
The internal disk is spinning up its platter. Jobs that require disk access must wait.
No action is necessary.
LOAD ENVELOPE FEEDER [TYPE] [SIZE]
For help press 
The envelope feeder is empty.
Load the envelope feeder.
If paper is already in the envelope feeder, press OK to print.
To use another tray, remove paper from the envelope feeder, and then press OK to continue.
LOAD ENVELOPE FEEDER [TYPE] [SIZE]
To use another tray press OK
alternates with
LOAD ENVELOPE FEEDER [TYPE] [SIZE]
For help press 
The envelope feeder is empty.
Load the envelope feeder.
If paper is already in the envelope feeder, press OK to print.
To use another tray, remove paper from the envelope feeder, and then press OK to print.
LOAD TRAY 1 [TYPE] [SIZE]
To continue press OK
alternates with
LOAD TRAY 1 [TYPE] [SIZE]
For help press 
Tray 1 is empty.
Load Tray 1 with the requested paper.
If the paper is already in the Tray 1, press the help button , and then press OK to print.
To use another tray, remove paper from Tray 1, and then press OK to continue.
LOAD TRAY 1 [TYPE] [SIZE]
To use another tray press OK
alternates with
LOAD TRAY 1 [TYPE] [SIZE]
For help press 
Tray 1 is empty and other trays are available.
Press OK to use another tray.
To use Tray 1, load it with the requested paper.
If the paper is already in the Tray 1, press the help button , and then press OK to print.
To use another tray, remove paper from Tray 1, and then press OK to use another tray.
LOAD TRAY <XX> [TYPE] [SIZE]
For help press 
The indicated tray is configured for a specific type and size of paper needed by a print job, but the tray is empty. All other trays are also empty.
Load the requested paper in the tray that is indicated.
LOAD TRAY <XX> [TYPE] [SIZE]
To use another tray press OK
alternates with
LOAD TRAY <XX> [TYPE] [SIZE]
For help press 
A job is sent that requires a specific type and size that is not available in the tray that is indicated.
Press OK to use a type and size that are available in another tray.
LOWER THE <BINNAME>
For help press 
The optional bin is in the up position.
Lower the bin.
MANUALLY FEED [TYPE] [SIZE]
The product is waiting for paper to be loaded in Tray 1 for manual feed.
If paper is already in the Tray 1, press the help button , and then press OK to print.
To use another tray, remove paper from Tray 1, and then press OK.
MANUALLY FEED [TYPE] [SIZE]
To continue press OK
alternates with
MANUALLY FEED [TYPE] [SIZE]
For help press 
The product is waiting for paper to be loaded in Tray 1 for manual feed.
Load the requested paper into Tray 1 and press OK.
MANUALLY FEED [TYPE] [SIZE]
To use another tray press OK
alternates with
MANUALLY FEED [TYPE] [SIZE]
For help press 
The product is waiting for paper to be loaded in Tray 1 for manual feed.
Press OK to use a type and size that are available in another tray.
MANUALLY FEED OUTPUT STACK
Then press OK to print second sides
The first side of a manual duplex job has been printed and the product is waiting for you to insert the output stack to complete the second side.
  1. Load the output stack into Tray 1, maintaining the same orientation with printed side down.

  2. To continue printing, press OK.

No job to cancel
The stop button  was pressed, but there is no active job or buffered data to cancel.
The message is displayed for approximately 2 seconds before the product returns to the ready state.
No action is necessary.
NON HP SUPPLY INSTALLED
Economode disabled
The product has detected that the print cartridge is not a genuine HP supply.
If you believe you purchased a genuine HP supply, call the HP fraud hotline
Any product repair required as a result of using non-HP supplies or unauthorized supplies is not covered under the product warranty.
To continue printing, press OK.
NON HP SUPPLY INSTALLED
alternates with
For help press 
The product has detected that the print cartridge is not a genuine HP supply.
If you believe you purchased a genuine HP supply, call the HP fraud hotline.
Any product repair required as a result of using non-HP supplies or unauthorized supplies is not covered under the product warranty.
To continue printing, press OK.
Output bin FULL
Remove all paper from bin
The output bin is full, and printing cannot continue.
Empty the bin so that the current print job can finish.
Output bin FULL
Remove all paper from bin
alternates with
<Current status message>
The output bin is full, but it is not needed for the current print job.
Empty the bin before sending a job to that bin.
PAPER WRAPPED AROUND FUSER
For help press 
A jam has occurred because paper has wrapped around the fuser.
The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
  1. Turn the product off.

  2. Remove the rear output bin.

  3. Press the blue tabs to remove the fuser.

  4. Remove the jammed paper.

  5. Reinstall the fuser and the rear output bin.

  6. Turn the product on.

 
PERFORM PRINTER MAINTENANCE
For help press 
alternates with
<Current status message>
The product is due for regular maintenance.
Contact your service representative to schedule maintenance. Continue printing until maintenance is performed.
Performing upgrade
Firmware is being upgraded.
No action is necessary.
Please wait
The product is going offline.
No action is necessary.
Printing...ENGINE TEST
The product is printing an engine test page.
No action is necessary.
RAM DISK DEVICE FAILURE
To clear press OK
The specified device has failed.
Press OK to continue.
RAM DISK FILE SYSTEM IS FULL
To clear press OK
The specified file system is full and cannot be written to.
Press OK to continue.
RAM DISK IS WRITE PROTECTED
To clear press OK
The device cannot be written to.
Press OK to continue.
RAM DISK OPERATION FAILED
To clear press OK
A command attempted an illogical operation.
Press OK to continue.
REINSERT DUPLEXER
The duplexer has been removed.
Reinsert the duplexer.
REPLACE BLACK CARTRIDGE
For help press 
The print cartridge has reached the end of life.
Replace the cartridge.
REPLACE BLACK CARTRIDGE
For help press 
alternates with
REPLACE BLACK CARTRIDGE
To continue press OK
The cartridge has reached the low threshold.
Order a new cartridge. To continue printing press OK.
REPLACE STAPLE CARTRIDGE
To continue press OK
The stapler is out of staples.
Press OK to continue without stapling.
REPLACE STAPLES
To continue press OK
The stapler is out of staples.
Press OK to continue without stapling.
Request accepted please wait
The request to print an internal page is waiting to print.
Wait for the current job to finishing printing.
Restoring factory settings
Factory settings are being restored.
No action is necessary.
Restoring...
The specific settings are being restored.
No action is necessary.
RFU LOAD ERROR SEND FULL RFU ON <X> PORT
An error occurred during a firmware upgrade.
Contact Titanium Print Solutions (888) 380-8847
ROM DISK DEVICE FAILURE
To clear press OK
The specified device has failed.
Press OK to continue.
ROM DISK FILE OPERATION FAILED
To clear press OK
A command attempted an illogical operation.
Press OK to continue.
ROM DISK FILE SYSTEM IS FULL
To clear press OK
The specified file system is full and cannot be written to.
Press OK to continue.
ROM DISK IS WRITE PROTECTED
To clear press OK
The device cannot be written to.
Press OK to continue.
SANITIZING DISK <X>% COMPLETE
Do not power off
alternates with
CLEANING DISK <X>% COMPLETE
For help press 
A hard disk is being sanitized.
No action is necessary.
SIZE MISMATCH IN TRAY <XX>
For help press 
alternates with
Current status message
The tray indicated is loaded with a different size of paper than the size configured for the tray.
Load the tray with the size configured for the tray.
Make sure that the guides are positioned correctly in the specified tray. Printing can continue from other trays.
Sleep mode on
The product is in Sleep mode.
No action is necessary.
STAPLER LOW ON STAPLES
For help press 
alternates with
READY
To enter menus, press OK
Fewer than 70 staples remain in the optional stapler/stacker cartridge. Printing continues until the cartridge runs out of staples.
Replace the staple cartridge.
SUPPORTED HOST USB DEVICE DETECTED BUT INACCESSIBLE
For help press 
A USB device has been detected. The product does not support plug and play operation.
Turn the product off and then on, but do not unplug the USB device.
TOO MANY PAGES IN JOB TO FINISH
For help press 
The finishing device received too many pages to perform finishing. Pages will eject without finishing.
Reduce the number of pages.
TOO MANY PAGES IN JOB TO STAPLE
For help press 
The maximum number of sheets the stapler can staple is 15. The print job finishes printing but is not stapled.
For print jobs that have more than 15 pages, staple them manually.
TOO MANY PAGES TO BIND
For help press 
Too many pages were sent with the job. Binding cannot be completed.
Reduce the number of pages.
TOO MANY TRAYS INSTALLED
You have installed more optional trays than the product supports.
The product can accept up to four optional 500-sheet trays, or it can accept one optional 1,500-sheet tray and up to three optional 500-sheet trays, for a total of up to four optional trays.
Remove one of the optional trays.
TRAY <XX> [TYPE] [SIZE]
To change size or type press OK
alternates with
TRAY <XX> [TYPE] [SIZE]
To accept settings press 
This message states the current type and size configuration of the paper tray, and allows you to change the configuration.
To change the paper size or type press OKwhile the message is present. To clear the message, press the back arrow  while the message is present.
  • Set size and type to ANY if the tray is used frequently for different sizes or types.

  • Set size and type to a specific setting if printing with only one type of paper.

TRAY <XX> OPEN
For help press 
alternates with
<Current status message>
The tray cannot feed paper to the product because tray [X] is open and must be closed for printing to continue.
Check the trays and close any that are open.
Unable to mopy job
alternates with
Current status message
Memory or file system failures would not allow a mopy job to occur. Only one copy will be produced.
Correct the error and then try again to store the job.
Unable to store job
alternates with
<Current status message>
The print job named cannot be stored due to a memory, disk, or configuration problem.
Correct the error and then try again to store the job.
UNSUPPORTED HOST USB DEVICE DETECTED
An unsupported USB device has been inserted into a USB port.
The product cannot use the USB device. Remove the device.
USB HUBS NOT FULLY SUPPORTED
For help press 
The product does not meet the power requirement of the USB hub.
Some operations may not work properly.
USB STORAGE DEVICE FAILURE
To clear press OK
The specified device has failed.
Press OK to continue.
USB STORAGE FILE OPERATION FAILED
To clear press OK
A command attempted an illogical operation.
Press OK to continue.
USB STORAGE FILE SYSTEM IS FULL
To clear press OK
The specified file system is full and cannot be written to.
Press OK to continue.
USB STORAGE IS WRITE PROTECTED
To clear press OK
The device cannot be written to.
Press OK to continue.
USE TRAY <XX> [TYPE] [SIZE]
To change press  .
To use press OK
The product did not detect the type and size of paper requested. The message shows the most likely type and size available and the tray in which they are available.
Press OK to accept the values in the message, or press the up or down arrow  to scroll through the available choices.
Wait for printer to reinitialize
This message can appear for a variety of reasons:
  • The RAM DISK settings changed before the product restarted.

  • The product is restarting after changing external device modes.

  • You have exited theDIAGNOSTICS menu.

  • A new formatter has been installed with an old product, or a new product has been installed with an old formatter.

No action is necessary.
WAITING FOR TRAY <XX> TO LIFT
alternates with
<Current status message>
The specified tray is in the process of lifting the paper to the top of the tray for proper feeding.
No action is necessary.
WARMING UP
alternates with
<Current status message>
The product is coming out of sleep mode. Printing will continue as soon as it is done.
No action is necessary.

 

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